PAYMENT
GIFTS & GIFT WRAPPING
REFUNDS AND RETURNS
PRIVACY
TERMS AND CONDITIONS VARIATION

PAYMENTS

How do I pay for my purchase?.
We are based in New Zealand and only deal with NZ based customers. We appreciate payments by direct credit through internet banking. Details are provided at the shopping cart. Shipment will be made once funds are cleared, so please bear in mind that it can take several days for funds to appear in our account.

We accept credit card payments for Visa and if you come our store at 31 Marion Street Wellington, by EFTPOS.

All transactions are in New Zealand dollars.

GIFTS & GIFT WRAPPING

Are there any hidden charges for postage, packaging or GST?
No. The final cost to you is stated clearly before you authorise payment.

Can I arrange for my order to be sent as a gift?.
Absolutely! our gifts are wrapped and there is an option of a card if you'd like, and you are able to supply a message/greeting which will be handwritten into it.

You will also be able to access more information about this service at the shopping cart. Remember to enter the lucky recipient's address in the delivery address section of the shopping cart. All items are sent without an invoice, as this information is emailed to the purchaser instead.

How do I buy Gift Vouchers?.
Vist the shop and purchase the value of the gif voucher you'd like. Enter the contact name and address of the person to receive this gift voucher by emailing us after the purchase, include the. Don’t forget to enter in the special instructions section, such as your personalized message to the recipient.  The delivery options for our Gift Vouchers are:

• E-Voucher (No extra charges)

An e-voucher will be emailed to you or the recipient within 24 hours of receiving your order.

• Gift wrap and Courier (+$4.95)

A voucher will be printed onto bonded card, wrapped with care in tissue and ribbon and couriered to the lucky recipient.

How Do I redeem my Gift Voucher?
You just need to enter the voucher number in the space provided at our shopping cart. Freight will be added to the total and cannot be redeemed using the voucher.

All Greentech NZ vouchers must be redeemed in one transaction only, no refunds will be made. There will be no balances left remaining. If you need to spend more than the value of the voucher you can top up the payment with any of our usual payment methods.

All vouchers expire 6 months from date of purchase.

REFUNDS AND RETURNS

What happens if I need a refund?
All undamaged, correctly returned products will be credited to the original purchasers credit card including GST, excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from Greentech NZ.

What if I don't like the item I've received?
We offer a no-quibble guarantee on returned items, providing you return them within 7 days of receipt, in original condition and in the original packaging. Simply let us know whether you'd like a replacement or a refund. Please note that all returns and exchanges must be agreed in advance with a member of our team, by contacting us first at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and let us know you intend to return the item.  See our full returns policy. Please note this does not include DVD's - the nature of copying means all DVD's are firm sale (we will of course meet all the requirements of the Consumer Guarantees Act).

What if I want to return a gift?
If someone has sent you a gift from Greentech NZ but it wasn’t quite right, then you can return it in exchange for a credit note which you can use to redeem on our web site. In the event of a gift return, please follow the returns policy outlined above.

What if I've been sent the wrong item?
In the unlikely event that this occurs, please send us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 14 days of receipt to arrange return and replacement delivery.

What if the item I receive is damaged?
We do our very best to ensure that all our products reach our customers in perfect condition. However, in the unlikely event that damage in transit occurs, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll work to find a solution, whether an exchange or a full refund of the purchase price. See our full returns policy.

What if the item I receive is damaged?
We do our very best to ensure that all our products reach our customers in perfect condition. However, in the unlikely event that damage in transit occurs, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll work to find a solution, whether an exchange or a full refund of the purchase price. See our full returns policy.

What is your Returns Policy?
If you are not 100% satisfied with the items you have ordered, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and let us know the reasons for your dissatisfaction. If you return your order to us within 7 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund of the purchase price or exchange the goods for another item**.  Please note this does not include DVD's which are considered a firm sale.  (we will of course meet our obligations under the Consumer Guarantees Act)  Please also see special SALE policies.

Please Note:

• We do not refund your freight costs.   If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount).
• We will only accept goods returned with prior notification
• We cannot accept any goods that have been removed from their packaging, installed in any way, altered or damaged.
• We only accept items returned if they are within their original packaging.

We strongly advise all customers to check goods thoroughly upon delivery.

PLEASE NOTE:  Please choose carefully, we regret we cannot refund or exchange items on sale.  We will of course meet out obligations under the Consumer Guarantees Act.


What is your Exchange Policy?
In the event of an exchange, items are subject to product availability and also see our returns policy.  

Please Note:

• We do not refund your freight costs.
• We will only accept goods returned with prior notification
• We cannot accept any goods that have been worn, used, have their labels removed, altered or damaged.
• We only accept items returned if they are within their original packaging.
• Exchanges must be made within 7 days of receipt

PLEASE NOTE:  Please choose carefully, we regret we cannot refund or exchange items on sale.  We will of course meet out obligations under the Consumer Guarantees Act.

All exchange enquiries can be made by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

PRIVACY
What is your Privacy Policy?
Greentech NZ does not collect or store any credit card information. When making a purchase you will be directed to a secure webpage to enter your payment details via a SSL (Secure Sockets Layer). This method ensures that the information submitted is secure and cannot be accessed by unauthorized users.

Greentech NZ will not share your personal information with any other third party. We will never disclose your email address or any other personal information to any third party.

Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk.

TERMS AND CONDITIONS VARIATION
These terms and conditions may be subject to change without notice at the sole discretion of Greentech NZ Ltd.